Managed Services

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Maintaining and improving the productivity of the workforce is important to every organization.  Now more than ever, a properly configured and maintained technology system is a critical tool for productivity.  Maximizing these resources requires planning and maintenance.

It has been proven that maintaining technology products is a better solution than fixing problems when they arise. The Northern Computer IT Manager option gives you the benefit of a team of certified and specialized technicians, who will maintain and monitor your network at a fraction of the cost of having on-premise IT.

Our managed services program can be custom tailored to your exact needs, producing a more efficient and reliable infrastructure. This also avoids unscheduled downtime, enabling employees to maintain high productivity levels.

 

IT Manager Contracts include:

 

  • Dedicated Network Consultant and Network Technician(s) assigned to your account.
  • Priority telephone and email response & support on all onsite service calls.
  • Proactive remote monitoring of servers and network devices. (and workstations if required)
  • Proactive scheduled maintenance on your network and regular business review and reporting.
  • Documentation and asset management of all equipment covered under the service agreement.
  • Design and management of your data backup and recovery process.

 

Extended Network Service & Support Options

  • 24/7 after hours priority support
  • Offsite data backup, remote data management and disaster recovery planning
  • Development of a Business Continuity Plan to minimize business downtime
  • Printer Maintenance and Monitoring