Career Opportunities
Are you looking for a career in a fast moving and growing technology company.
Northern Computer is always looking for people that will excel within our organization. We financially reward employees for their contribution and provide a working environment that promotes personal and professional growth.
If you would like to apply for one of our job opportunities and you are outgoing and possess the ability to think quickly, email us your resume and cover page.
IT Technician
Full-Time (onsite, remote or hybrid)
We are looking for experienced IT Technicians with diverse skillsets and experience levels to join our fast-growing team in Kelowna and area. Northern Computer is a Managed Services Provider focused on outsourced technology services for a wide range of clients, from small/medium business Clients through Technology Infrastructure Management, Client Support Desk, Security, IT Projects, and Strategy. With offices in Kelowna and Penticton we are currently focused on continuing to grow within the Okanagan and beyond. We are currently looking for a Service Coordinator onsite at our Kelowna location.
Kelowna is a beautiful city located in the Okanagan Valley in British Columbia, Canada. It is known for its stunning natural surroundings, including lakes, parks, and wineries. The city has a thriving tech industry, making it a great place for IT professionals to live and work.
In addition to its thriving tech industry, Kelowna has a lot to offer in terms of lifestyle. It has a warm and dry climate, with hot summers and mild winters. The city has a vibrant arts and culture scene, with numerous galleries, theaters, and music venues. There are also many recreational activities to enjoy, such as hiking, biking, and skiing in the nearby mountains.
Overall responsibility:
• Installing and configuring hardware and software components
• Troubleshooting hardware and software issues
• Repairing or replacing damaged hardware
• Upgrading systems to enable software compatibility
• Installing and upgrading anti-virus software and security systems to ensure network security
• Performing tests and evaluations on software and hardware
• Offering information and support to users
Requirements:
• Excellent customer service skills
• Ability to work independently and as part of a team
• Strong written and verbal communication skills
• Must be highly organized
• Must have a sense of urgency
• Detailed-oriented
• Possess excellent interpersonal and customer service skills
• Must be able to manage time effectively
Desirable Skills, Experience and Certifications:
• Post-secondary certificate or degree in related field an asset but not required
• Fortinet Network Security Expert Certifications
• Aruba Expert/Professional/Associate/Specialist Certifications
• Microsoft AZ-900 and MS-900
• Certifications such as (A+, Network+, Security+)
• Microsoft/Office 365 experience
• Experience with Active Directory
• Experience or Certification with Windows Server Platforms
• Experience or Certification with VMware or MS Hypervisors
• Veeam VMTSP/VMCE
• Microsoft Server and/or Desktop
• ConnectWise Manage and Automate or other Ticket/RMM experience
Ideal Candidate will also have:
• Ticket system experience
• Associates degree in a related field is preferred, but not required
• ConnectWise Manage experience preferred
Compensation:
• Competitive Salary, based on experience and education
• Extended Health/Dental
• RRSP Matching
• Extended Vacation/Sick days
• Flexible work location
Service Coordinator
Full-Time (onsite, remote or hybrid)
Northern Computer is a Managed Services Provider focused on outsourced technology services for a wide range of clients, from small/medium business customers through Technology Infrastructure Management, Client Support Desk, Security, IT Projects, and Strategy. With offices in Kelowna and Penticton we are currently focused on continuing to grow within the Okanagan and beyond. We are currently looking for a Service Coordinator onsite at our Kelowna location.
Kelowna is a beautiful city located in the Okanagan Valley in British Columbia, Canada. It is known for its stunning natural surroundings, including lakes, parks, and wineries. The city has a thriving tech industry, making it a great place for IT professionals to live and work.
In addition to its thriving tech industry, Kelowna has a lot to offer in terms of lifestyle. It has a warm and dry climate, with hot summers and mild winters. The city has a vibrant arts and culture scene, with numerous galleries, theaters, and music venues. There are also many recreational activities to enjoy, such as hiking, biking, and skiing in the nearby mountains.
Overall responsibility:
As a Service Coordinator at a Managed Service Provider, you will be responsible for coordinating the delivery of IT services to clients and ensuring that they receive excellent service and support. In this role, you will be the primary point of contact for clients and will be responsible for managing their service requests, incidents, and issues. You will work closely with a team of technical staff to ensure that client needs are met in a timely and efficient manner.
Primary Duties and Responsibilities:
• Answer incoming calls and dispatch support tickets
• Serve as a point of contact for clients, managing their service requests and issues
• Coordinate the delivery of IT services to clients, including managing schedules and ensuring that all work is completed on time and to the client’s satisfaction
• Monitor the progress of service requests and incidents, providing regular updates to clients and team members
• Escalate issues and problems to appropriate team members as needed
• Maintain accurate records of client interactions and service delivery using ConnectWise ticket Management system
• Identify and recommend improvements to processes and procedures to enhance the delivery of IT services
• Participate in team meetings and contribute to the development and implementation of strategies to improve service delivery
Requirements:
• 2+ years of experience in a customer service or service coordination role
• Proficient in Microsoft Office including MS Teams
• Service Orientated
• Must be highly organized
• Must have a sense of urgency
• Detailed-oriented
• Ability to work in a fast-paced environment
• Possess excellent interpersonal and customer service skills
• Strong written and verbal communication skills
• Must be able to manage time effectively
• Ability to coordinate schedules
Ideal Candidate will also have:
• Ticket system experience
• Experience in a service dispatch position (ideally in Tech space)
• Experience in the IT industry is preferred, but not required
• Associates degree in a related field is preferred, but not required
• ConnectWise Manage experience preferred
Compensation:
• Competitive Salary, based on experience and education
• Extended Health/Dental
• RRSP Matching
