Choosing the right managed IT service provider (MSP) is a critical business decision, since the wrong choice can lead to frequent downtime, poor support, unexpected costs, and even compromised security. IT downtime alone can cost up to $9,000 per minute, depending on the business’s size and industry.
Avoiding IT regret starts with asking the right questions before signing on the dotted line. This guide will walk you through 9 key questions to ask potential MSPs so you can make an informed decision and ensure your IT needs are in expert hands.
9 Questions to Ask Before Hiring a Managed IT Service Provider
Finding the right managed IT service provider requires more than just comparing prices or features. It’s about ensuring they can meet your unique needs and handle challenges effectively. Here’s our list of essential questions to guide your decision-making process:
1. What’s included in your service agreement?
A strong service agreement should clearly outline everything offered, from day-to-day IT support to proactive monitoring. Ask for detailed explanations of what’s included (and excluded) to avoid hidden fees or unexpected costs later. Transparency is key.
2. How fast is your response time for IT issues?
Ask about SLA (Service Level Agreement) response times. Does the provider commit to resolving urgent tickets within hours? MSPs like Northern Computer prioritize fast, reliable responses to minimize downtime and keep operations running seamlessly.
3. What’s your onboarding and transition process like?
Switching to a new managed IT service provider can be a complex process. The right provider should have a proven, structured onboarding plan that minimizes disruptions while ensuring a smooth transition of your IT operations.
4. What makes you different from other MSPs?
What sets this provider apart? Look for answers related to customer service, unique offerings, or expertise in your specific industry. A standout MSP should be able to clearly articulate their value beyond the basics.
5. How do you keep us safe from hackers and online threats?
Cyberattacks are becoming increasingly sophisticated. Ask about the provider’s cybersecurity solutions, including proactive measures like firewalls, encryption, and threat detection. A robust cybersecurity approach is non-negotiable.
6. How often do you review and update our systems?
Technology evolves quickly, and your managed IT service provider should keep your infrastructure up-to-date. Regular reviews and updates ensure your tools remain compatible, secure, and optimized for performance.
7. Can you provide references or client testimonials?
A reputable managed IT service provider should have a proven track record of success. Don’t hesitate to ask for references or read reviews to gain insight into how they’ve helped businesses similar to yours.
8. What is your pricing structure?
Hidden fees are a common frustration with managed IT service providers. Be sure to ask for a clear breakdown of all costs, including setup fees, ongoing maintenance, and additional services.
9. What proactive strategies do you offer?
IT support shouldn’t just be reactive. Ask how the MSP plans to proactively manage your systems to prevent issues before they occur, such as regular monitoring, reporting, and maintenance efforts.
Gain Peace of Mind with the Right Partner
Choosing the right managed IT service provider can save your business time, money, and countless IT headaches. Asking these questions will ensure you select a partner who aligns with your goals and meets your needs.Looking for a reliable partner?
Northern Computer is here to help. With experience providing managed IT services, we offer tailored solutions designed for your unique business needs. Schedule your IT assessment today to see how Northern Computer can become a business decision you’ll never regret.